Berthold Technologies has implemented a new tool for online support. By means of the pcvisit software users are able to get guidance in technical and application areas:

• software installation/upgrade
• PC configuration
• software training
• trouble shooting
• application support
• file upload & download

While talking on the phone with one of the Berthold Technologies support team the user´s desktop is visible for the support team member (or can alternatively even be operated). Questions will be answered and settings will be explained or made online on the user´s computer.

A safe connection with symmetrical encryption and secure data transmission between the user´s computer and a berthold computer will be established by simply downloading the guest.exe (clicking on the link to the right) and typing in the unique session number the support team member will issue.

Details of the online connection are described in the Short instruction for remote access.

To get in touch with the Berthold Technologies support team please call

Dieter Waidelich +49 7081 177-114
technical support Microplate Readers, Tube Luminometers
technical & application support Gamma Counters

Bettina Felletschin +49 7081 177-112
Application Support Microplate Readers, Tube Luminometers

Rainer Kembügler +49 7081 177-171
technical & application support Imaging Systems, Radio HPLC Monitors